There are 4 SKUs of Mars 400. Please refer to the details of these SKUs.
| Mars 400 with Pre-loaded Ceph | Ambedded Tuned Ceph
Appliance Standard | Ambedded Tuned Ceph
Appliance PRO | SUSE Enterprise Storage
Appliance |
| Model Name | Mars 400 BSC | Mars 400 STD | Mars 400 PRO | Mars 400 SES |
| UVS Manager | 30 days trial | Lifetime Standard | Lifetime Pro | Lifetime Pro |
| Software upgrade / Support Service | Pre-installed CentOS 7 & Ceph Nautilus. Note 1. | 1 Year | 3 Years | 3 Years |
| Service Hours | 9 am - 6 pm (5*8)
Hardware only | 9 am - 6 pm (5*8) | 9 am - 6 pm (5*8) | 9 am - 6 pm (5*8) |
| Response Time | in One Day | in One Day | in One Day | in One Day |
| Ticket Included | Unlimited H/W related tickets | 3 ticket per year | 20 tickets per year | 20 tickets per year |
Helpdesk &
Knowledge Base Access | Yes | Yes | Yes | Yes |
| Software upgrade Service | No
| Yes | Yes | Yes |
| Support Channel | Ceph Community | Email & Remote Access | Email & Remote Access | Email & Remote Access |
Cluster Deployment
and Scaleout Service | Command Line Interface | Self-service or
Extra Charge Service | Yes | Yes |
| UVS Manager | Exclude | Full Version | Full Version | Full Version |
| H/W Warranty / Extended Warranty | 3 Years H/W Warranty, the 4th and 5th are optional |
Note 1: Service Level of Mars 400 Basic
1. 3 years hardware warranty.
2. As the Ceph and UVS support is not included in the product, the customer has to maintain the OS, Ceph version, and configurations by themselves.
